Sometimes a product happens when you least expect it. That’s what happened with Bigleaf Home Office, a service specifically geared for those of us who are now (or have been) working from home.
We had always wanted to develop a home office solution, but there were some challenges holding us back that would need to be solved before we could release it. When the sweeping stay-at-home mandates hit and led more than 92 million people in the U.S. to work-from-home, we knew we had to expedite our efforts to support them. We realized that these new remote workers would not only have to share their internet connection with their families and housemates, they would have to count on their residential ISP lines, which can often be unreliable. Amidst all the other distractions business workers might face at home, we wanted to help them stay productive with their work, without having to deal with problematic internet connections and compete for bandwidth with non-business applications.
Bigleaf Home Office prioritizes the traffic most critical to your online calls (VoIP/Video) and business applications over less critical things like file transfers or video streaming. The Home Office product, like our business offering, does this by segmenting the traffic into different classes and prioritizing them accordingly. This means that while someone is watching Netflix or transferring files, your Zoom call (or similar) remains uninterrupted and is given the performance it requires.
While a common belief is that SD-WAN solutions require a second circuit to work. Bigleaf Home Office also works effectively with a single circuit. Not only does it manage QoS prioritization in the home office LAN, its connection to our Cloud Access Network allows it to monitor the circuit outside the home network and adapt in real-time to varying broadband capacity–to make sure key applications don’t drop or lag.
Based on Bigleaf technology, Bigleaf Home Office uses intelligent algorithms, instead of policies, to automatically identify and prioritize business app traffic. This, alongside a streamlined installation process allows everyone from highly technical to not-technical people to successfully bring the service online in their homes.
We initially rolled out Bigleaf Home Office in March of this year and focused our efforts to help those who most critically needed the service via our Essential Services program. We have since helped companies across the US bring the Home Office service online and ensured their business applications performed as reliably as needed. Now, with so many more of us working from home, the need and focus of having home offices operate with the same efficiency and performance as business offices is more necessary than ever.
In addition to making Bigleaf Home Office more broadly available, we’re also announcing a new, larger service package of 1000Mbsp down/ 100Mbps up. Now, whether you are running a 80/10 Mbps DSL line from a rural ISP or a more robust fiber line, there is a service package to fit the needs of remote workers to make sure they do not get interrupted or lose productivity.
This is all in thanks to those of you who have contacted us and provided us with your feedback to help shape what we made available. It is a part of our DNA to constantly engage and ascertain how well our product is fitting your needs and solving your problems. We value these interactions with the highest regards and it is through this feedback that we are able to become aware of new needs or missing components of our product line.
To get more details on Bigleaf Home Office or the new bandwidth package, please reach out to your Channel Sales Manager, or contact us at 1-888-244-3133. If you’re not a Bigleaf Customer yet and would like to learn more about how we can help ensure performant uptime across your home offices, request a demo today.