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How to Set Up and Use Risk Monitoring Alerts

Earlier this month, we rolled out Risk Monitoring to Bigleaf customers. This new feature gives you fewer, more actionable alerts about network issues that pose a risk to your business — instead of every single slight performance issue. Depending on your site, you could see as much as a 50% reduction in email alerts from Bigleaf. 

How to turn on Risk Monitoring alerts 

When you log in to your Bigleaf dashboard, you may see a pop-up that will prompt you to set up Risk Monitoring alerts.

You can also go to your account settings in your Bigleaf web dashboard and create a new Alert Destination to turn them on. 

We recommend setting your occupation role (IT team member, IT executive, non-IT, etc.) so that we can help set future Risk Monitoring alerts to the ideal level. This ensures that you are not bombarded with risks that are not aligned with your role’s focus. 

What you’ll get from Risk Monitoring 

With Risk Monitoring, you’ll get alerts about critical events that pose a threat to your business and site’s continuity or uptime. 

There are multiple things you could get risk alerts about. Here are a few: 

  • Elevated Alarm Levels: If a circuit’s latency, packet loss and/or jitter are at problematic levels for several minutes, you’ll get this alert. Depending on the severity and duration, this can be a High or Medium risk level. This alert will also let you know which direction there are observed issues — uplink if it’s your network going to the cloud, or downlink if it’s the cloud to your network.   
  • Large Volume of High Priority Traffic: Bigleaf monitors your bandwidth usage for each type of traffic and the total available bandwidth on the circuit(s) that are configured as backup for those QoS classes over time. If your high priority traffic exceeds the bandwidth of your backup circuit(s), you will get this risk alert. That way you’ll know that if your main circuit went down, your backup circuit(s) would be stressed. 
  • Final Circuit Remaining: If you have more than one circuit, but only one is currently up, you will get this alert. This alert is flagged as such to help you understand that there is a clear danger to your site/business connectivity. 

You’ll get an email when there’s a risk alert that falls into the risk threshold you’ve set. 

You can also view all risk alerts — including Low risks, for example, which you may not get emails about — in your Bigleaf dashboard. 

Turning off your existing alerts 

Once you turn on Risk Monitoring alerts, we recommend turning off your existing, non-Risk Monitoring alerts. Getting both types of alerts will likely result in duplicate alerts and more emails than you or your team would like to deal with. 

To turn off your existing alerts, go to your account settings and delete the existing alert locations (except for your new Risk Monitoring one). 

Adjusting your risk and alert settings  

If you’d ever like to adjust how many Risk Monitoring alerts you get, you can do that in the alert destination by moving the tolerance slider between Low, Medium, High Risks, and site outages. That will determine at which risk level our system will email you with an alert. 

Have questions or want to learn more? 

If you’re a Bigleaf customer, watch this recorded webinar or contact our support team with any questions. 

If you’d like to learn more about Bigleaf and Risk Monitoring, contact us at sales@bigleaf.netrequest a demo.